Adobe portfolio contact form not working

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    • Portfolio contact form submit button not working
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    Portfolio contact form submit button not working Community Beginner ,

    /t5/creative-cloud-services-discussions/portfolio-contact-form-submit-button-not-working/td-p/13359320 Nov 20, 2022 Nov 20, 2022

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    I am setting up a new site in portfolio and have a contact form. I was testing it last night on live site, and was working fine - got the ‘submitted message’, and the email.
    Then it stopped working, when you click on the submit button, nothing happens - you stay on the form page. No ’submitted message’ and no email sent.
    I don’t think I did anything except to make changes to the submitted message. I changed the submitted message back to what it was before, but that didn’t help.

    I’m using Chrome, but tried in Safari as well - not working there either.
    I set up a completely new contact form with a different email address, and that one didn’t work either.

    ••• submitting this required a 'Topic', but it only gave me a few choices that didn't seem to relate.

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    1 Correct answer

    Community Beginner , Nov 28, 2022 Nov 28, 2022 gordthisis • Community Beginner , Nov 28, 2022 Nov 28, 2022

    FYI - to update again - Adobe support got back to me and they only allow 20 submissions on a form per week, after that the IP is blocked until the next week.

    10 Replies 10 Community Beginner ,

    /t5/creative-cloud-services-discussions/portfolio-contact-form-submit-button-not-working/m-p/13359536#M39127 Nov 20, 2022 Nov 20, 2022

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    Update to this - the submit works for others on a different IP, and for me on my phone (with wifi turned off).

    So I'm thinking my IP address might be blocked somehow? Maybe because I tested it many times in a short period of time?

    So if anyone knows how to see if that is the case, or how to 'unblock' an IP address, that would be great!

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    Community Expert ,

    /t5/creative-cloud-services-discussions/portfolio-contact-form-submit-button-not-working/m-p/13359549#M39128 Nov 20, 2022 Nov 20, 2022

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    clear your browser cache and retry.

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    Community Beginner ,

    /t5/creative-cloud-services-discussions/portfolio-contact-form-submit-button-not-working/m-p/13359552#M39129 Nov 20, 2022 Nov 20, 2022

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    Yup, tried that - sorry, should have included that in the info above.

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    Community Expert ,

    /t5/creative-cloud-services-discussions/portfolio-contact-form-submit-button-not-working/m-p/13359564#M39130 Nov 20, 2022 Nov 20, 2022

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    as a last resort you can try adobe support, but i wouldn't hold out much hope.

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare